FAQ

How do I get my tickets?

You can purchase tickets online or at the local area businesses listed on our show announcements. If you purchase online, you need to bring a printout of your ticket purchase confirmation email from Theatre Wakefield to the front-of-house for the performance. Tickets are also sold (as available) at the front-of-house prior to shows.

When should I arrive for the show?

Please arrive at least 15 minutes prior to the show if you are picking up your ticket at the front-of-house.

What happens if I arrive late for the show?

Performances start on time, and late-comers may be obliged to wait until an appropriate break. There are no refunds or exchanges for late-comers.

Can I record any parts of the performance?

The use of cameras, phones, recorders, or video cameras is prohibited during performances. (Cell phones should be turned off as a common courtesy.)

Does Theatre Wakefield exchange or refund tickets?

Exchanges or refunds are not offered once the purchase is made. Please choose your show, performance date, and time with care.

Are there any extra or hidden fees when I book a ticket?

The price you see on our website and offered for sale at our ticket outlets is the only price you’ll pay.

What if I notice a mistake on my ticket purchase confirmation email?

Please contact tickets@theatrewakefield.ca if you see discrepancies or errors in your confirmation email.

What if I have lost my confirmation email printout? 

If you’ve lost your confirmation printout, please contact tickets@theatrewakefield.ca.

Can a friend use my ticket?

Yes, you may pass along your ticket if you are unable to attend.

What happens if my show is cancelled?

In general, cancellations or postponements of performances are very unlikely, but if so, please contact tickets@theatrewakefield.ca and we will issue a ticket refund upon proof of purchase.

How will you notify me in case of cancelled or  postponed performances?

If you bought your tickets online, you’ll receive an email notification. Please fill in all the profile fields with accurate and complete information when booking tickets online . A notice will also be posted in the Wakefield News daily e-newsletter (wakefieldnews@lowdownonline.com to subscribe for free).

Why should I get on the Theatre Wakefield mailing list?

Your email address is used to give you advance notice about upcoming Theatre Wakefield auditions, workshops, events, productions, and promotional offers. Each notice contains a link to opt out of the audience mailing list if you wish.


For performances and events at the Wakefield Centre  Great Hall

Is the show wheelchair accessible?

Shows held in the Great Hall of the Wakefield Centre are fully accessible. There are also ground-floor accessible washrooms.

Is there a bar at the Wakefield Centre?

Yes, it offers a selection of beer and house red and white wine, along with soft drinks.

What is the policy for refreshments in the Great Hall?

You are welcome to enjoy your refreshments during a theatre performance – just bring the glass back to the bar afterwards, please.


If you have any further questions about attending Theatre Wakefield events or performances, please do not hesitate to contact us.